PrivacyPolicy

1.0 Data Controller

Facetia is operated by Erick Andrés Meneses Barrera, operating under the trade name E-Tech Code. For privacy questions or rights requests, emailprivacy@facetia.site.

1.1 Information We Collect

Facetia processes the following categories to operate the app:

• Account and profile: email, user identifiers, sign-in method, display name, and avatar when you provide them. If you choose an avatar, it may appear to other people on progression or community surfaces and be served through a public URL.
• External sign-in: if you choose Apple or Google, those providers process the data needed to authenticate you. Depending on the provider and your account, this can include name, email, identifiers, device data, phone number, and coarse location inferred from the network. Facetia receives only the fields the provider returns to the sign-in flow.
• Conversations and voice: messages, replies, history, and memories needed to keep context; also the text of a reply when you request a voiced version.
• Product state: active characters, affinity, progress, appearances, plan, allowances, and Sparks balance and ledger.
• Purchases: product, store, transaction identifiers, and entitlements. Apple or Google processes payment; Facetia does not receive your full card number.
• Technical data and first-party telemetry: app version, platform, language, a pseudonymous installation identifier, product interactions, diagnostics, crashes, and errors limited to allowed fields. Servers may also temporarily log IP address, time, route, and request status for security and availability.
• Notifications: preferences, Expo push token, and delivery or action states only when you enable this feature.

1.2 How We Use Your Information

We use this information to:

• Authenticate you and keep your account state.
• Generate replies, maintain context, and synthesize voice when requested.
• Apply allowances, subscriptions, purchases, and Sparks movements.
• Personalize progress, affinity, Moments, and memories based on your actions.
• Deliver notifications under your preferences and protect private previews.
• Send news or promotions only when you enable that preference; you can disable it at any time.
• Prevent abuse, resolve failures, and measure operation with minimized first-party telemetry.

1.3 Conversations with Characters

• To reply, OpenAI receives character instructions, recent context, and your current message.
• When you request voice, OpenAI receives that reply's text to produce AI-generated audio.
• Supabase stores the account data, history, and files the service needs. Voice and memories use private storage and temporary links; the optional avatar is the exception described above.
• OpenAI states that API data is not used to train models unless the customer opts in. Under standard settings, abuse-monitoring logs may be retained for up to 30 days, subject to configuration and applicable law.
• We do not sell chat content or use it for advertising. You can clear a conversation or delete your account.

1.4 Service Providers

We do not sell your personal data. We rely on providers and platforms for specific functions. Each processes data under the role described and, when acting independently, under its own policies:

• Supabase: authentication, database, private storage, and first-party telemetry.
• OpenAI: reply generation and user-requested voice.
• RevenueCat: subscription and in-app purchase validation and sync.
• Expo: notification delivery and technical receipts when enabled.
• Apple or Google: distribution, optional sign-in, and purchase processing depending on platform.
• Legal requirements: When required by law or to protect our rights.
• With your consent: When you expressly authorize us.

1.5 Your Rights

Depending on your location, you may request:

• Access or correction of your personal data.
• Deletion through Your profile → Danger Zone → Delete my account → type DELETE and confirm, or by following our public account deletion guide.
• Objection or restriction of certain processing where applicable.
• Notification and preview controls through Settings.

To exercise these rights, contact privacy@facetia.site

1.6 Data Retention

Retention depends on purpose:

• Account data, conversations, and progress remain while you keep the account or until you remove them using available controls.
• First-party product events expire after 90 days and JavaScript errors after 30 days.
• Technical notification records expire after 90 days; the inbox removes old notifications after 30 days.
• Operational network and server logs are rotated and retained only for the period reasonably needed for security, failure investigation, and availability.
• Account deletion starts permanent deletion of linked data. Backups or records required for legal, fraud-prevention, or accounting purposes may remain temporarily.
• Apple, Google, RevenueCat, and other providers apply their own retention periods.

1.7 Security

We apply technical controls appropriate to the service, including:

• Encrypted connections in transit.
• Per-account authorization and restricted server access.
• Private buckets and temporary links for voice and memories; the optional avatar may be public.
• Telemetry filtering that blocks messages, emails, URLs, tokens, and receipts.

1.8 Minors

Facetia is intended exclusively for people aged 18 and over. We do not intentionally collect data from minors. If we identify an account belonging to someone under 18, it may be suspended and its data deleted.

2.1 Acceptance of Terms

By using Facetia, you accept these terms. If you do not agree, do not use the application.

2.2 Service Description

Facetia offers:

• ✅ Interactive entertainment with AI characters
• ✅ Gamified narrative experiences
• ✅ Progression and unlock system
• ✅ Character customization

2.3 Acceptable Use

You agree to:

• Use the app only for personal entertainment.
• Not attempt to extract, replicate, or reverse engineer our systems.
• Not use the app to generate illegal, harmful, or offensive content.
• Not share character content as if they were real people.
• Respect intellectual property rights.

2.4 Generated Content

Content generated by AI characters:

• Is fictional and does not represent real opinions or facts.
• May contain errors or incorrect information.
• Should not be taken as professional advice.
• Is subject to our content guidelines.

2.5 Subscriptions and Payments

• Subscriptions automatically renew until you cancel them.
• You can cancel at any time from your device settings.
• Prices and refunds are governed by the store, its policies, and applicable law.
• Sparks are an in-service virtual balance with no cash value and cannot be transferred between users.
• A new voice beyond the allowance costs 15 Sparks and requires confirmation.
• Facetia may reconcile purchases, refunds, and entitlements with the store and RevenueCat.

2.6 Intellectual Property

All Facetia content (characters, art, text, code) is the property of Facetia or its licensors. You do not have the right to:

• Copy, modify, or distribute our content.
• Use our trademarks without authorization.
• Create derivative works of our characters.

2.7 Termination

We may suspend or terminate your access if:

• You violate these terms of use.
• Your use harms other users or the service.
• Required by law or a competent authority.

2.8 Limitation of Liability

Facetia is provided "as is". We do not guarantee that the service will be uninterrupted or error-free. Our liability is limited to the maximum permitted by applicable law.

2.9 Changes to Terms

We may modify these terms. We will notify you of important changes at least 30 days in advance. Continued use after changes constitutes acceptance.

3.1 Public Website

In its current configuration, facetia.site does not set first-party advertising or analytics cookies and does not integrate Google Analytics, Firebase Analytics, or Stripe.

3.2 Language and External Resources

Language is expressed in the URL path (/ or /en/), not through a cookie. Fonts are served locally from facetia.site; the landing page does not contact an external provider to load them.

3.3 Mobile App

The mobile app uses secure and local storage for sessions, preferences, technical queues, and offline operation. These values are not website cookies. You can sign out or delete your account in the app.

3.4 Changes

If we add non-essential cookies or new web tools, we will update this section and display the appropriate controls before enabling them.

For any questions about these policies:

• Email:legal@facetia.site
• Privacy:privacy@facetia.site
• Support:Help Center
• Delete account:Instructions and scope