HelpCenter

Facetia is an interactive entertainment app where you can chat with original AI characters. Each character has their own personality, story, and way of evolving. It's like a conversational game with narratives and progression.

No. Facetia is exclusively for entertainment and creativity. The characters are fictional and do not replace professional mental health support. If you need professional help, consult a specialist.

Facetia is designed for people 18 and over. The experience can be romantic and suggestive, but it does not allow nudity or explicit sexual content.

No. All Facetia characters are 100% original and fictional, created with original illustrated art. They do not represent nor are based on real people.

Create your account, choose your first character, and start a conversation. From there, you can use voice when you choose, build affinity, and discover Moments.

Yes. Discover includes 1 active character, 15 messages, and 3 new voice syntheses per UTC day. After the allowance, an additional new voice costs 15 Sparks and always requires confirmation.

Subscriptions are managed through the store where you made the purchase. Open the subscriptions section of your account to cancel renewal.

Refunds are handled by the store where you made the purchase under its policies. Contact that store's support to request one.

Sign in with the same account to recover saved progress. If a purchase is missing, use Restore purchases; if it is still missing, contact support with the product and store, never full payment details.

Facetia features seven characters: Sienna Vale, Reina Kisaragi, Astra Veyr, Lyra Noctis, Alma Ríos, Dante Moreau, and Cael Ardent. Each has a distinct identity, voice, and appearances.

Affinity records relationship progress and lets you access the content available for that character. It does not automatically change an image or play voice without your choice.

You earn XP through conversations and supported character interactions. Plans apply a progression multiplier: 1x on Free, 1.5x on Pro, and 2x on Premium.

Moments collects visual content linked to your characters. Appearances change portrait, outfit, and scene; you can preview them in full before choosing.

Yes. Open the chat menu and choose Clear conversation. This removes the available history and cannot be undone; individual messages are not editable.

We do not sell chats or use them for advertising. Necessary context is processed by OpenAI to reply and, if you request voice, to synthesize audio; Supabase stores service history. See Privacy for details.

Go to Settings → Account → Delete account. This starts permanent deletion of linked data and cannot be undone. Limited records may remain when required for legal, fraud-prevention, or accounting obligations.

We process account data, chats and voice, progress, purchases, preferences, notifications, and minimized first-party telemetry to operate Facetia. The Privacy Policy lists providers and retention periods.

Try: 1) Close and reopen the app, 2) Restart your device, 3) Update to the latest version, 4) Reinstall the app. If it persists, contact support.

Verify your internet connection and that you're using the correct credentials. Use 'Forgot password' if needed. If you use Sign in with Apple/Google, make sure to use the same method.

Make sure you have a stable internet connection. Progress syncs automatically. If you lost progress, contact support with details.